Yassir (يسّر) is an online marketplace operated by Yusr Al-Tawasul Co. (شركة يسر التواصل), a company
registered in the Kingdom of Saudi Arabia under Commercial Registration
7055065648, with its registered office at Eastern Province, Kingdom of Saudi Arabia ("Yassir",
"we", "us", "our").
Yassir connects people seeking career guidance ("Mentees") with experienced
professionals willing to give it ("Mentors"). These Terms and Conditions
("Terms") govern your access to and use of the Yassir website, applications
and services (together, the "Platform").
By creating an account, booking a session, offering sessions, or otherwise using
the Platform, you agree to these Terms. If you do not agree, do not use the
Platform.
These Terms incorporate by reference our Privacy Policy, Cookie Policy, and — if
you offer sessions — the Mentor Agreement in §11.
Yassir is an intermediary. We provide the technology that lets Mentors and
Mentees find each other, schedule time, and pay for it. We are not a party
to the conversation that follows.
Specifically, and without limitation:
(a) We do not employ Mentors. Mentors are independent individuals who set
their own rates, their own hours, and the content of their own advice. Nothing
in these Terms creates an employment, agency, partnership, or joint venture
relationship between Yassir and any Mentor.
(b) We do not provide, supervise, direct, or endorse the advice given in a
Session. A Mentor's opinions are their own.
(c) We do not guarantee outcomes. Nobody on this Platform can promise you a
job, an admission, an offer, a promotion, a visa, a grade, or any other result,
and any Mentor who does so is acting outside these Terms. Career guidance is
information and perspective, not a warranted outcome.
(d) Verification is a check, not a guarantee. We review Mentor applications
and display a verification status. That review is reasonable but limited: it
confirms that the credentials presented to us appeared authentic at the time of
review. It is not a background check, a professional-licence check, or a
continuing guarantee of a Mentor's competence, honesty, or current employment.
#4. Sessions are guidance, not regulated professional services
This clause is important. Read it.
Sessions on Yassir are peer guidance and career mentorship. They are not
the provision of a regulated professional service, and must not be treated as
one. In particular:
(a) A Mentor who works in medicine is not providing medical advice,
diagnosis, or treatment, and no doctor–patient relationship is formed.
(b) A Mentor who works in law is not providing legal advice, and no
attorney–client relationship is formed. No legal privilege attaches to anything
discussed.
(c) A Mentor who works in finance, banking, or investment is not providing
financial, investment, tax, or accounting advice, and is not acting as a
licensed adviser.
(d) The same applies to any other regulated field.
If you need regulated professional advice, consult a licensed practitioner in
the relevant jurisdiction. Do not rely on a Session for a decision that
requires one.
Mentors must not hold themselves out as providing regulated services through the
Platform, and must not offer Sessions in a field where doing so would breach a
professional licence, regulatory duty, or code of conduct binding on them.
(a) You must be at least 18 years old to use the Platform. If you are under
18, you may not create an account or book a Session.
(b) You must provide accurate, current, and complete information when
registering, and keep it up to date. Mentors must register their name in both
English and Arabic; both must be their true legal or professionally-used name.
(c) You are responsible for keeping your password confidential and for all
activity under your account. Tell us promptly at support@yassir.dev if you
believe your account has been compromised.
(d) One person, one account. You may not create an account on behalf of someone
else, share an account, transfer an account, or maintain multiple accounts to
evade a suspension, a rating, or a fee.
(e) We may refuse registration, or suspend or close an account, in accordance
with §16.
(a) Booking. When you book a Slot, that Slot is reserved for you and removed
from the Mentor's public availability.
(b) The 15-minute hold. A booking is held unpaid for 15 minutes. If
payment has not completed within that window, the booking expires automatically,
the Slot is released back to the Mentor's calendar, and it becomes available to
others. Expiry is automatic and is not a cancellation by either party.
(c) Confirmation. A Session is confirmed only when payment succeeds. Until
then, no contract for the Session exists between you and the Mentor.
(d) Payment processing. Payments are processed by our third-party payment
provider. By paying, you also accept the provider's applicable terms. We do not
store your full card details.
(e) On-Platform payment is mandatory. All Session Fees must be paid through
the Platform. Paying a Mentor directly, or agreeing to do so, is a breach of
these Terms — see §12.
(f) Currency. Prices on the Platform are shown in Saudi riyals (SAR),
with the riyal sign , or in US dollars (USD), according to the display
currency you choose. Amounts are charged in the currency stated at checkout; if
your bank settles in another currency, its own conversion rate and any charge it
applies are between you and your bank.
(g) Price shown is price charged. The Session Fee displayed at the moment of
booking is what you pay. Applicable taxes are as stated at checkout.
(a) Yassir charges Mentors a Service Fee on each paid Session, deducted
automatically when the Session is paid for. The Mentee pays only the displayed
Session Fee; the Service Fee is never added on top of it.
(b) The Service Fee's rate, and the rules that govern it — including how and on
what notice it may change — are set out in the Mentor Agreement.
(c) The rate applied to a booking is the rate in force at the moment of
booking. A later change never alters a booking already made.
(d) Taxes are the Mentor's responsibility. Mentors are solely responsible for
determining, reporting, and paying any income tax, VAT, Zakat, social insurance,
or other charge arising from their earnings, in every jurisdiction where they are
liable. Yassir does not withhold tax on a Mentor's behalf unless required by law.
A Mentee may cancel a confirmed Sessionup to 12 hours before it is scheduled
to start, and receives a full refund.
Inside 12 hours, a Session cannot be cancelled and no refund is due. The
Mentor has already reserved and protected that time and can no longer resell it.
A Mentee who does not attend is treated the same way.
A booking that has not yet been paid for may be abandoned at any time; no money
has been taken, so nothing is refunded.
8.2 Cancellation by the Mentor
A Mentor may cancel a confirmed Sessionup to 3 hours before it is scheduled to
start. The Mentee receives a full refund in every case, and the time is
released back onto the Mentor's calendar.
Inside 3 hours, a Mentor cannot cancel. At that point the Mentee is already
arranging their day around the Session, so the Mentor is expected to attend, and
§8.3 applies if they do not.
Mentors are given a shorter window than Mentees deliberately: a Mentor who
genuinely cannot attend should say so rather than simply not appear. Repeated
Mentor-initiated cancellations may result in incident penalties or removal from
the Platform.
8.3 If the Mentor is late or the Session runs short
Every Mentor has a 10-minute lateness buffer. What matters is the time the
Mentee actually receives: a Mentor who starts late may run the Session past its
scheduled end, and where the full booked length is delivered this way, the
Session counts as delivered in full.
The Platform records check-ins and check-outs and applies the following
automatically:
Session delivered
Outcome
Full booked length — including where a late start was made up by running late
Cut short by 30 minutes or more, or no Session at all
Mentee refunded 100%
(a) Who bears a shortfall refund. Where the Session takes place but is cut
short by 10 minutes or more, the 20% refund is deducted entirely from the
Mentor's share. Yassir retains its Service Fee in full. The Mentor caused the
disruption, so the Mentor funds the remedy.
(b) Who bears a full refund. Where the Mentee is refunded 100% — no Session
at all, or a Session cut short by 30 minutes or more — the refund is a complete
unwind: the Mentee receives the entire Session Fee back, the Mentor receives
nothing, and Yassir also gives up its Service Fee. We do not profit from a
Session that was not delivered.
(c) A no-show also results in an incident record and an automatic penalty rating
against the Mentor. A Session cut short by 10 minutes or more results in an
incident record and a reduced penalty rating.
(d) These checks are automated and based on recorded check-in and check-out
times. They cannot directly observe what happened in the room. If an automatic
outcome is wrong in either direction, either party may raise a dispute under
§10, and a human decision under §10 overrides the automatic one.
8.4 How refunds are paid
Refunds are returned to the original payment method, normally within 3–14
business days depending on your bank or card issuer. We do not issue refunds as
non-withdrawable store credit.
8.5 Rescheduling
A Session may be rescheduled by agreement between both parties, subject to
availability. An agreed reschedule is not a cancellation and triggers no refund.
(a) Both parties must attend on time, behave professionally and respectfully, and
give the Session their reasonable attention.
(b) The Platform records incidents — no-shows and sessions that ran
short — automatically, from recorded check-in times and session duration. Incidents may
result in refunds, automatic penalty ratings, suspension, or removal.
(c) Penalty ratings applied automatically by the Platform are marked as such and
are distinguishable from ratings left by Users.
(a) Ratings open 12 hours after a Session ends. This is deliberate: feedback
given immediately after a conversation tends to reflect the last few minutes
rather than whether the guidance was useful. Each party may rate the other once
per Session.
(b) Reviews must be honest, based on genuine first-hand experience of the
Session, and free of abuse, discriminatory content, personal data about third
parties, and material unrelated to the Session.
(c) We may remove a review that breaches (b), that is manifestly fraudulent, or
that we are legally required to remove. We do not remove a review merely
because its subject dislikes it.
(d) Disputes. If you believe a Session did not take place as described, or
that an automatic outcome under §8.3 is wrong, you must raise a dispute within
7 business days of the Session. We will review the available evidence — including
check-in records, messages, and submitted materials — and reach a decision. We
may issue a full or partial refund, reverse an automatic outcome, or decline the
dispute.
(e) Our decision on a dispute is final as regards the Platform's own remedies. It
does not affect any right you may have to pursue a claim through the courts under
§20.
If you offer Sessions, the following applies to you in addition to everything
above.
(a) Independent status. You act as an independent provider. You are not our
employee, worker, agent, or partner, and you are not entitled to employment
benefits from us.
(b) Your own commitments come first. You are responsible for ensuring that
offering Sessions does not breach your employment contract, non-compete,
confidentiality obligations, professional licence, or any employer policy. We do
not assess this for you, and we are not liable if it turns out you were not free
to offer Sessions.
(c) Confidentiality of your employer's information. You must not disclose
confidential information belonging to your current or former employers, clients,
or any third party. Career guidance drawing on your general experience is
welcome; disclosing non-public information is not, and is grounds for immediate
removal.
(d) Confidentiality of Mentee information. Anything a Mentee shares with you
— including session briefs, CVs, attachments, and personal circumstances — is
confidential. Use it only to deliver the Session. Do not retain it longer than
necessary, disclose it, or use it for any other purpose.
(e) Accuracy of your profile. Your headline, biography, employer, role, and
credentials must be accurate and current, in both English and Arabic. Material
misrepresentation is grounds for immediate removal and forfeiture of pending
earnings for affected Sessions.
(f) Availability. Publish only Slots you can genuinely attend, and keep your
availability current.
(g) Payouts. Earnings, net of the Service Fee, are transferred to the payout
account you connect through our payment processor, on the schedule and subject to
the verification requirements published on the Platform. We may withhold a payout
where a dispute, chargeback, incident, or suspected fraud is pending, for as long
as reasonably necessary to resolve it.
(h) Chargebacks. If a Mentee's payment is reversed by their bank or card
issuer, we may recover the corresponding amount from your balance or future
earnings.
You must not use the Platform to find a counterparty and then take the
relationship off the Platform to avoid the Service Fee. Specifically, you must
not:
(a) solicit or accept payment for a Session outside the Platform;
(b) share contact details for the purpose of arranging paid sessions elsewhere,
before a Session is confirmed; or
(c) encourage another User to cancel a booking in order to transact directly.
Breach may result in fee recovery, suspension, or permanent removal. This does
not restrict what a Mentor and Mentee may do genuinely independently of the
Platform — it prohibits using Yassir to source the relationship and then
routing the payment around it.
We accept no responsibility whatsoever for anything that happens off the
Platform. Off-platform arrangements have no refund protection, no dispute
process, and no incident record.
(a) You keep ownership of your Content. Nothing here transfers ownership of
your profile text, notes, briefs, attachments, or reviews to us.
(b) Licence to us. You grant Yassir a worldwide, non-exclusive, royalty-free
licence to host, store, reproduce, translate, and display your Contentsolely
to the extent necessary to operate, secure, and improve the Platform and to
comply with the law. For public-facing Content — such as your Mentor profile and
your reviews — this licence extends to displaying it publicly and in promotional
material about the Platform. For private Content — session briefs, attachments,
session notes and personal notes — it does not.
(c) Your private notes are private. Personal notes and checklists a Mentee
records for themselves are not visible to Mentors or to other Users, and we do
not use them for promotional purposes.
(d) Your warranties. You confirm that you own or are licensed to submit your
Content, and that it does not infringe anyone's rights, breach any duty of
confidence, or contain unlawful material.
(e) Our materials. The Platform itself — its software, design, branding,
name, and the Yassir marks in both scripts — belongs to us or our licensors. You
may not copy, modify, reverse-engineer, scrape, or redistribute it without our
prior written permission.
(a) break any applicable law, including the laws and regulations of the Kingdom
of Saudi Arabia;
(b) impersonate anyone, or misrepresent your identity, employer, or credentials;
(c) harass, threaten, defame, or discriminate against any person;
(d) upload malware, or attempt to gain unauthorised access to any account,
system, or data;
(e) scrape, crawl, or bulk-extract data from the Platform, or use it to build a
competing service;
(f) interfere with the operation, security, or availability of the Platform;
(g) manipulate ratings, including by exchanging favourable reviews, rating your
own account through another account, or offering anything of value for a rating;
(h) use the Platform to advertise, recruit, or solicit for unrelated purposes; or
(i) use the Platform for money laundering, sanctions evasion, or any fraudulent
purpose.
Our handling of personal data is governed by our Privacy Policy, which forms part
of these Terms. In summary: we collect what we need to operate the Platform,
process payments, prevent fraud, and comply with the law. Personal data is
processed in accordance with the Saudi Personal Data Protection Law (PDPL) and,
where applicable, other data protection laws that apply to you.
(a) You may close your account at any time. Closing your account does not
cancel confirmed Sessions, entitle you to a refund outside §8, or extinguish
amounts you already owe.
(b) We may suspend or terminate your access — with notice where reasonably
practicable, and immediately where not — if we reasonably believe that you have
materially breached these Terms; that your continued access presents a risk to
another User, to us, or to the integrity of the Platform; or that we are required
to act by law.
(c) On termination, confirmed Sessions may be cancelled and Mentees refunded in
full. A Mentor's pending earnings for Sessions actually delivered will still be
paid, less any amount properly withheld under §11(g) or recoverable under
§11(h).
(a) The Platform is provided "as is" and "as available". We do not warrant
that it will be uninterrupted, error-free, or secure against every threat.
(b) We make no warranty as to the accuracy, quality, suitability, or usefulness
of any guidance given in a Session, or of any Content submitted by a User.
(c) We do not warrant that any Mentor is suitable for your circumstances, or that
any Session will help you achieve any particular objective.
(d) Nothing in these Terms excludes or limits liability that cannot lawfully be
excluded or limited — including liability for death or personal injury caused by
negligence, or for fraud or fraudulent misrepresentation.
To the fullest extent permitted by law, and subject always to §17(d):
(a) We are not liable for indirect, incidental, special, consequential, or
punitive loss; for loss of profit, revenue, opportunity, or anticipated savings;
or for loss of or damage to reputation or goodwill, however caused.
(b) We are not liable for any decision you take, or refrain from taking, on the
basis of guidance received in a Session.
(c) We are not liable for the acts or omissions of any Mentor or Mentee,
including any breach of confidence, misrepresentation, or failure to attend.
(d) Disputes between Users are between those Users. Your relationship in a
Session is with the other party to it, not with us. To the fullest extent
permitted by law, you release Yassir, its officers, employees and agents from
any claim, demand, or damages of any kind arising out of or in connection with
a dispute between you and another User — including anything said or omitted in
a Session, any advice acted on or not acted on, and any conduct of the other
party before, during, or after it. The Platform's own remedies (§8 and §10) are
the full extent of our involvement.
You will indemnify us against any claim, loss, liability, or reasonable cost
(including legal fees) arising from your breach of these Terms, your Content,
your unlawful conduct, or — if you are a Mentor — any claim that offering
Sessions breached an obligation you owed to a third party.
(a) These Terms, and any dispute arising out of or in connection with them,
including non-contractual disputes, are governed by the laws of the Kingdom of
Saudi Arabia.
(b) The parties will first attempt in good faith to resolve any dispute
by contacting legal@yassir.dev. If it is not resolved within 30
days, the dispute is subject to the exclusive jurisdiction of the competent
courts of the Kingdom of Saudi Arabia.
(c) Nothing in this clause removes any right you have as a consumer to bring
proceedings in your place of residence where the applicable law gives you that
right and it cannot be excluded by agreement.
(a) Changes to these Terms. We may update these Terms. For material changes,
we will give at least 14 business days' notice by email or a prominent notice on the
Platform before they take effect. Changes do not apply retrospectively to
Sessions already booked. If you do not accept a change, your remedy is to stop
using the Platform and close your account before it takes effect.
(b) Language. These Terms are published in English and Arabic.
(c) Entire agreement. These Terms, together with the policies they
incorporate, are the entire agreement between you and us on this subject.
(d) Severability. If any provision is held unenforceable, the rest remains in
force and the provision is modified to the minimum extent necessary to make it
enforceable.
(e) No waiver. A failure to enforce a provision is not a waiver of it.
(f) Assignment. You may not assign your rights under these Terms. We may
assign ours to an affiliate or in connection with a merger, acquisition, or sale
of assets, on notice to you.
(g) Force majeure. Neither party is liable for a failure to perform caused by
an event beyond its reasonable control.
(h) Notices. We send notices to the email address on your account. You send
notices to legal@yassir.dev.